Effective Date: 19-07-2019

At Uldahl Gruppen LLC, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help. Please review our return policy below for detailed guidelines on how to process a return.

1. Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

  • The item must be unused, in its original condition, and in the original packaging.
  • Returns must be initiated within 30 days of the delivery date.
  • Proof of purchase (receipt or order confirmation) is required.

2. Non-Returnable Items

The following items are not eligible for returns:

  • Items marked as “Final Sale” or “Non-Returnable.”
  • Custom or special-order products.
  • Damaged or worn items that are not due to shipping defects.

3. Return Process

To initiate a return:

  1. Contact Us: Send an email to info@uldahlgruppenllc.com with your order number, item details, and reason for the return.
  2. Approval: Once we receive your request, we will review it and provide return instructions if approved.
  3. Ship the Item: Pack the item securely in the original packaging and include the proof of purchase. Ship it to the address provided in the return instructions.

4. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

  • Approved Refunds: If approved, your refund will be processed within 7–10 business days and credited to your original payment method.
  • Partial Refunds: In certain cases, partial refunds may be granted (e.g., if the item is returned outside the stated timeframe or is not in its original condition).

5. Exchanges

We only replace items if they are defective, damaged, or the wrong item was sent. If you need an exchange, contact us at info@uldahlgruppenllc.com and follow the return process.

6. Shipping Costs

  • Return Shipping: Customers are responsible for the cost of return shipping unless the item was defective or incorrect.
  • Original Shipping Costs: Shipping charges are non-refundable, except in cases where the return is due to our error.

7. Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 48 hours of delivery at info@uldahlgruppenllc.comor +1 (404) 561-7408. Include pictures of the damage, if applicable. We will arrange for a replacement or refund.

8. Contact Information

For questions or concerns about our return policy, feel free to reach out to us:

We are committed to providing a smooth and hassle-free return experience. Thank you for shopping with Uldahl Gruppen LLC!